Fiido C11 Pro City E-bike
Fiido C11 Pro City E-bike
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- 1–3 Days Delivery
- 30-Day Returns
- 365 Days Warranty
Authorised UK Seller
Authorised UK Seller
We are a UK-based company and an officially authorised representative of Fiido in the UK.
All products are shipped locally and supported by our UK repair centre.
Even after the warranty period, we’ll do our best to assist with any issues you may encounter.
Responsive Customer Support
Responsive Customer Support
Need help?
We offer live chat support from 9AM–5PM, and our email support team is available 24/7—we’ll get back to you within 24 hours. We're here to help every step of the way.
Trusted After-Sales Support
Trusted After-Sales Support
Warranty & Repairs:
For non-human-related issues, we offer after-sales support and spare parts within 1 year.
If the issue arises after 1 year, parts can still be purchased at cost.
Specification
| Specifications | |
| DETAILS | |
| Model Name | C11 Pro |
| Model Code | C11 Pro |
| Net Weight | 24.5 kg |
| Payload | 120 kg |
| FRAMESET | |
| Frame | 700C aluminum alloy step-through city frame |
| Fork |
Aluminum alloy suspension fork (40mm travel) with 100mm opening width |
| Headset | Aluminum alloy bearing headset |
| E-SYSTEM | |
| Drive Unit | 250W |
| Battery | DMEGC/EVE 499.2Wh |
| Charger | 48V2A |
| Charging Time | 5h |
| Display | LCD 1.47 inch |
| DRIVETRAIN | |
| Rear Derailleur | SHIMANO TY300D |
| Shifters | 7-speed |
| Chain | KMC Z7 |
| Crank | Aluminum alloy 52T |
| Rear Cogs | SHIMANO TZ500 7S (14-28T) |
| Sensor | Torque Sensor Mivice S200 |
| Throttle | Max speed on throttle: 6 km/h |
| BRAKES | |
| Brakes | Dual-piston hydraulic disc brake with power cut-off |
| Brake Levers | Hydraulic disc brake |
| WHEELS | |
| Front Hub |
Aluminum alloy double-bearing barrel axle hub (quick release front axle) |
| Rims | Aluminum alloy double-layer rim |
| Spokes | Stainless steel spokes with brass nipples |
| Tires | CST 27.6*1.57 |
| COMPONENTS | |
| Handlebar |
Aluminum alloy (Length: 635mm Maximum diameter: 31.8mm Minimum diameter: 22.2mm) |
| Stem | Aluminum alloy adjustable stem |
| Grips | TPR non-slip handle grip (Length: about 130mm) |
| Saddle | VELO vacuum full-fit saddle |
| Seatpost |
Aluminum alloy clamp head seatpost (Length: 400mm, Diameter: 33.9mm) |
Size
| All measurements provided in mm unless otherwise noted. | |
| Rider heights | 5’1″ (155cm) – 6’5″ (195cm) |
| Wheel size | CST 700*40C |
| A-Seat tube | 450 |
| B-Seat tube angle | 73° |
| C-Head tube | 190 |
| D-Head angle | 70.5° |
| E-Top tube length | 605 |
| F-Standover height | 572 |
| G-BB drop | 68 |
| H-Rear Center | 468 |
| I-Wheelbase | 1115 |
| J-Reach | 398 |
| K-Stack | 676 |
| L-Maximum seat height | 1050 |
| M-Minimum seat height | 790 |
| N-Rear rack height | 755 |
| O-Total length | 1820 |
| P-Handlebar height | 1150 |
| Q-Handlebar length | 670 |
| R-Rear Rack Load | 25kg |
| S-Sear rack outer diameter length | 300 |
| T-Rear rack width | 128 |
What’s In The Box?
|
Fiido C11 Pro*1 |
| Fenders*1 |
| User Manual*1 |
| Pedals*1 |
|
Open Spanner*1 |
| Allen Key*1 |
| Charger*1 |
| Rear Rack*1 |
| Kickstand*1 |
More Reasons to Love It
Evolution Powered by You
Fiido C11 Pro builds on the positive reception of the Fiido C11, which over 10,000 riders have embraced since its launch in March 2024. Some riders shared their desire for a more responsive pedal sensor, and we took that feedback to heart. The result? Fiido C11 Pro—crafted to provide an even smoother and more intuitive riding experience.
- Up to 104 km on one charge
- Torque sensor for efficient pedal-assist
- Removable 499.2Wh battery
- Powerful dual-piston hydraulic brakes for smooth stops
- IP54-rated dust and water protection lets you ride worry-free
- Bright front light and auto brake light keep you visible on the road
- 55Nm high-torque motor, low resistance
- 7-speed 11:32T gears for any terrain
- One-touch walk assist makes ramps effortless
Secure Stops, Anytime.
Lock the rear wheel in seconds with the built-in ring lock — effortless anti-theft protection that's always with you.
Shock Minimized
Smooth, stable rides on rough roads with suspension front fork.
3-Device Data Sync
Sync riding data across the display, app and our exclusive Fiido watch, which tracks heart rate and blood oxygen to keep you updated on health.
Suits Diverse Heights and Riding Scenarios
Step-thru frame, adjustable seat, and handlebar ensure compatibility. Mount easily in skirts, with no bike tilting when carrying fragile items.
Puncture-Proof Tyres
Ride with confidence and enjoy a worry-free journey on any terrain.
FAQ
Why should I choose Electric Phoenix?
Because we combine expert knowledge, UK-based stock, unbeatable value, and round-the-clock support. We make buying and owning an e-bike simple and stress-free.
Do you deliver across the UK?
Yes! We ship directly from our UK warehouses, with most orders dispatched the next working day.
What kind of support do you offer after purchase?
We provide a 1-year warranty and carry spare parts for quick service. Plus, our 24/7 UK-based team is always ready to help with any questions.
Are your prices competitive?
Absolutely. Thanks to strong supplier partnerships, we’re able to offer the best deals in the UK market — without compromising on quality or service.
How do I know which e-bike is right for me?
Simply reach out to us! Our experts will help match you with the perfect e-bike based on your needs, whether it’s for commuting, leisure, or off-road adventures.