Fiido Warranty Policy

Warranty Approach

1. We generally replace parts instead of repairing them to minimize your waiting time.

2. The same warranty service is available whether you purchase from our official website, authorized offline stores, or officially partnered online platforms.

3. Parts that meet the warranty conditions outlined on this page will be fully covered at no cost.

4. Parts outside the warranty can still be repaired/replaced, but a fee will apply. For specific fee details, please contact support@electricphoenix.co.uk

5. Incidental expenses during repair, such as substitute transport, fuel, or ride-sharing, are not covered under warranty.

 

Lifetime Technical Support

1. Our technical experts provide professional assistance with tailored solutions for complex issues.

2. 1-on-1 support: A dedicated support agent will handle all your inquiries, ensuring personalized assistance throughout.

3. This service is available anytime, regardless of your warranty status. (Note: After the warranty period, customers are responsible for the cost of replacement parts.)

 

What Qualifies for Warranty?

All conditions must be met simultaneously:

1. Products purchased from Fiido's official store or authorized resellers; items bought through second-hand sales or from unauthorized sellers are not covered under warranty.

2. Product/component is within the warranty period (see the table below).

3. Manufacturing flaws and inherent product issues, like material defects, are covered under warranty.

4. The warranty card is present and matches the product.

 

What Does Not Qualify for Warranty?

1. Failure of consumable or wear-and-tear parts, including:

- Brake pads, plastic components, spokes, rims, brake cables, and surface scratches.

2. Damaged wires or accessories with visible scratches or breaks.

3. Malfunctions caused by improper use, such as:

- Not following the User Manual for usage, maintenance, or adjustments.

- Unauthorized disassembly, repair, or modifications.

- Improper usage or storage.

4. Damage due to accidents.

5. Minor scratches or accessory damage sustained during shipping.

6. Repair costs from non-authorized repair shops are not covered.