Store Policy

Welcome to Electric Phoenix! We’re committed to providing you with a smooth, reliable, and transparent shopping experience. Please review our store policies below.

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Orders & Shipping

Order Processing: Orders are processed within 1 business day after payment is confirmed.

Shipping Location: We ship within the UK only.

Delivery Time: Most in-stock items are delivered within 1–2 business days.

Shipping Cost: Free shipping on all orders unless otherwise stated.

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Payment

We accept all major credit and debit cards, PayPal, and other secure payment options listed at checkout.

All prices are shown in GBP (£) and include VAT.

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Returns & Exchanges

Return Period: You may return unused items within 30 days of delivery for a refund.

Condition: Items must be returned in original condition, unused, and in original packaging.

Return Shipping: Return costs are the responsibility of the customer unless the return is due to a fault or error on our part.

Refund Time: Refunds are processed within 3–5 business days after we receive and inspect the item.

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Warranty & Repairs

All bikes come with a manufacturer’s warranty (varies by brand and model).

For warranty claims or repairs, contact our customer service team. We’ll help troubleshoot or connect you with the manufacturer directly.

Warranty covers manufacturing defects, not wear and tear or accidental damage.\

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Customer Support

Need help? We’re here for you!

Contact us via live chat, email, or social media — we aim to respond within 24 hours or sooner.

Our expert team can assist with product advice, after-sales support, and order tracking.

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Contact

If you have any questions about these policies or your order, feel free to reach out to our support team at:support@electricphoenix.co.uk